Service
OUR GLOBALITY OF SERVICE AVAILABLE FOR YOUR COMPLETE SATISFACTION.
S.T.M. team always designs and manufactures adhering to the highest quality standards, combined with complete documentation and an ever-stocked warehouse; this formula satisfies our most valuable asset: the customer.
In addition, regular technical courses and trainings are the key to carry out an advanced and flexible product design directed to solve and improve each single application.
In particular, we are also able to offer our ‘Custom Line’, including products specifically engineered to particular applications.
S.T.M. team manufactures very high quality products but, should anything go wrong, a very detailed and efficient pre and after sales assistance is guaranteed 24 hours a day, all over the world. A qualified network of salesmen and technicians is ready to solve any problem in the shortest time and in the best way.
Red Button
The service that brings us closer to our customers all over the world and ensures fast assembly and shipment.
Configurator
The world of S.T.M. team gearboxes is available for you in all its forms!
Interactive
Focus on interactivity and quality of service to its customers, S.T.M. and G.S.M. provide the opportunity to check “on line” the orders status.
Article Look Up
This facility is available for STM and GSM customers and it makes easier:
– transcoding from product code to description and from description to code,
– identifying the special products and suppling you their AS code,
– identifying the old products, not to be sold anymore.
After sales
A service managed by dedicated staff to ensure a high standard in response time.
Gearbox repair, maintenance and overhaul
STM team is proud to introduce you its new service of gearbox and geared motor repair, maintenance and overhaul: a complete world of repair methods, aimed to lower our customers’ costs, to maintain the highest performance and extend the life of their gearboxes and geared motors.
Archive
A digital archive supplies all information for items that are no longer produced.
TECHBUTTON Configurator
THE EVOLUTION OF STM TEAM CONFIGURATOR IS BORN: TECH BUTTON!
Want to be sure not to make mistakes choosing the GEARBOX you need?
STM team supplies you with its new service, which is available 24 / 7.
TECH BUTTON is easy to use with its smart interface and it allows you to make the proper selection of gearboxes, geared motors and electric units, according to the catalogues.
Starting from now it is possible to download:
2D AND 3D DIMENSIONAL DRAWINGS
COMMERCIAL DOCUMENTS
TECHNICAL DATASHEETS
The world of S.T.M. gearboxes will be available for you in all its forms by means of:
– 5 languages available (ITA ENG DEU FRA ES)
– Compatibility with the new web platforms to be used anywhere
– Select up to 10 different formats of CAD drawings 2D – 3D
Go on www.stmstar.com to discover how TECH BUTTON can help you getting all information you need for your future applications!
TECH BUTTON: A GUIDED SELECTION OF THE MOST SUITABLE GEARBOX FOR YOUR PROJECTS, WITHOUT SELECTION AND CONFIGURATION MISTAKES!
Article Look Up
Please CLICK HERE to access the article lookup function on the STM SpA Italy website.
After Sales
Welcome to the area dedicated to after-sales, a service created to ensure a high standard in response time.
A direct channel of communication by e-mail is active: info@stmafrica.co.za for STM gearboxes or info@stmafrica.co.za for GSM gearboxes.
Download, fill in and send the following forms to info@stmafrica.co.za
STM & GSM manufacture very high quality products but, should anything go wrong, a very detailed and efficient pre and after-sales assistance is guaranteed 24 hours a day, all over the world. A qualified network of salesmen and technicians is ready to solve any problem in the shortest time and in the best way.
STM | GSM |